LIFETIME WARRANTY
We have a Lifetime Warranty in place for our customers. In case of any issues with the product - reach out to us so that we can send out a free replacement for you.
To make use of your warranty or if you have any questions - you can contact us at Support@numanu.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We want you to love your purchase from NUMANU. If something isn’t right, here’s everything you need to know about returns and exchanges:
We accept returns of both defective/damaged products and unused, unopened items in their original condition.
All returns are subject to NUMANU’s discretion based on our Lifetime Warranty.
Yes! We’re happy to offer product exchanges, as long as the item is eligible for return (see above).
All exchanges are subject to NUMANU’s discretion based on our Lifetime Warranty.
We do not accept returns or exchanges for used or opened products.
Exceptions may apply at NUMANU’s discretion under our Lifetime Warranty.
You can return or exchange your item within 60 days of the purchase date.
Return/exchange timeframes are subject to NUMANU’s discretion under our Lifetime Warranty.
Returns can be made through the following methods:
By mail (using your preferred shipping carrier)
At one of our pickup/return points (if available in your area — contact support to confirm)
Return options may vary based on product type and are subject to NUMANU’s discretion under our Lifetime Warranty.
Yes — a 15% restocking fee applies to returns of non-defective items.
Shipping fees for returns are the customer’s responsibility unless the item arrived damaged or incorrect.
Restocking and shipping fee policies are subject to NUMANU’s discretion under our Lifetime Warranty.
We do not include a return label in the package by default.
If you need to return a product, you can:
Contact our support team to generate a return label for you
Use your own shipping method, if preferred
Return label availability is subject to NUMANU’s discretion under our Lifetime Warranty.
Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days (minus any applicable restocking fees).
Refund processing times and fee deductions are subject to NUMANU’s discretion under our Lifetime Warranty.
All Grommet orders are final sale. Once an order has been placed, it cannot be cancelled, returned, or refunded under any circumstances.